Introduction

Are you passionate about transforming business processes and driving organisational change? We are looking for a dynamic individual to bridge the gap between business needs and ServiceNow capabilities. In this role, you will ensure the seamless implementation of the Common Service Data Model (CSDM) and lead the charge in adopting and improving processes.

About this role

Requirement Gathering: Capture IT service management, CMDB, and digital workflow needs.
CSDM Guidance: Align ServiceNow with CSDM for better visibility, governance, and reporting.
Process Design & Optimisation: Refine IT service and asset management processes using CSDM.
Data Governance & Integrity: Define data ownership and ensure CMDB accuracy per CSDM.
Service Mapping Support: Structure business, application, and technical services properly.
Stakeholder Engagement: Engage key stakeholders to align with business and ServiceNow strategy.
Change Impact Assessment: Assess and mitigate impacts of ServiceNow changes.
Training & Enablement: Deliver training and workshops for user adoption.
Communication Strategy: Inform and educate users on CSDM and ServiceNow changes.
Resistance Management: Mitigate user resistance through engagement and support.

Is this you?

Excellent collaboration, influencing, and negotiation skills.
Strong understanding of operational support needs.
Knowledge of the IT landscape and support requirements.
Expertise in ServiceNow CSDM.
Service Modelling for complex services.
Strong knowledge of CMDB/ITSM.
Experience with external suppliers.
Manage stakeholder expectations.
Work with stakeholders across regions/time zones.
Project Management knowledge.
OCM experience/qualification.
Technical writing skills.
Understanding of Agile and ADO.
Ability to work in a transformative organisation.

What we offer

Work with a Tier 1 Mining Company
6-month contract with the view to extend
Salary sacrificing
Employee Assistance Program (EAP)
Corporate discounts

About Brunel:

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.

Do you have questions?

If you have any questions or would like to discuss the details of this role, please contact m.salmond@brunel.net.