Help Desk and Systems Officer

Key Responsibilities

• Action IT Support Requests
• Deliver training and support for new and existing systems
• Administer and set-up new profiles and maintaining user accounts
• Infrastructure and maintenance of Windows Servers, Office365, Sharepoint, Active Directory
• Create, update and maintain documentation and processes of ICT systems
• Liaise with third party support and equipment vendors
• Assist and collaborate on IT projects, upgrades and systems
• Review and respond to network monitoring and event notifications
• Manage and configure organisation wide telephony systems (Telstra TIPT) and call centre, including physical handsets and softphone applications

To be successful in this role, you will also have:

• Excellent customer service skills
• A commitment to continuous improvement
• Strong problem solving skills