Field Service Technician in Quebec City: Profession with future

Canada, Quebec City

Fulltime: 40 hrs a week

Experience: 3 years

Closing: September 27, 2024

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Introduction

We are looking for a Field Service Representative for our client who is one of the top company with leading medical devices globally. The FSR will act as Trusted Advisor to customers in maintenance and procurement of medical devices and consumable products as part of their high-performing team.

What are you going to do

The FSR drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electromechanical and electronic units in a high-stress healthcare environment (Equipment will include AV equipment, cabling, surgical lights, and tables, with a focus on OR Integration equipment). The FSR also provides superior Customer service by pro-actively interacting and communicating with Customers, and utilizes advanced technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience. In addition, the FSR promotes growth by identifying and recommending products and services to Customers while always exhibiting professionalism.

Perform preventive and corrective maintenance required on product lines, related product lines, and competitive equipment. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
Drive Customer satisfaction through proactive communication and commitment to resolving customer issues/problems expediently.
Actively promote, support, and maintain remote monitoring and diagnostic equipment.
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components

Essential skills and knowledge

Associate's degree in Electronics, mechanical, or similar degree, plus 4 years of related experience (OR medical device technical experience). The degree requirement will be waived with 8 years of comparable experience.
Ability to speak English & French, required.
Ability to work flexible hours, sometimes outside "normal business hours" and travel as required.
Valid driver's license.
Proficiency in computers and Windows software.
General knowledge of the following: principles and methods of sterilization, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems.
Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers

What we offer

What We Offer

Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

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Since 1975, our mission has always been to connect specialists to exciting career opportunities, to support the development of these careers, and to offer fair and equal employment. This has enabled us to create a truly sustainable and durable business model. Having a passion for people and caring deeply for the environment is not only part of Brunel’s DNA but is also reflected in our culture and values. As a global company, we take our social responsibility very seriously.

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