Australia, Brisbane
Experience: 4-6 Years
Education Level: Professional Bachelor
Mining
Closing: May 18, 2025

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Introduction

Are you passionate about transforming business processes and driving organisational change? We are looking for a dynamic individual to bridge the gap between business needs and ServiceNow capabilities. In this role, you will ensure the seamless implementation of the Common Service Data Model (CSDM) and lead the charge in adopting and improving processes.

What are you going to do 

  • Requirement Gathering: Capture IT service management, CMDB, and digital workflow needs.
  • CSDM Guidance: Align ServiceNow with CSDM for better visibility, governance, and reporting.
  • Process Design & Optimisation: Refine IT service and asset management processes using CSDM.
  • Data Governance & Integrity: Define data ownership and ensure CMDB accuracy per CSDM.
  • Service Mapping Support: Structure business, application, and technical services properly.
  • Stakeholder Engagement: Engage key stakeholders to align with business and ServiceNow strategy.
  • Change Impact Assessment: Assess and mitigate impacts of ServiceNow changes.
  • Training & Enablement: Deliver training and workshops for user adoption.
  • Communication Strategy: Inform and educate users on CSDM and ServiceNow changes.
  • Resistance Management: Mitigate user resistance through engagement and support.

Essential skills and knowledge 

  • Excellent collaboration, influencing, and negotiation skills.
  • Strong understanding of operational support needs.
  • Knowledge of the IT landscape and support requirements.
  • Expertise in ServiceNow CSDM.
  • Service Modelling for complex services.
  • Strong knowledge of CMDB/ITSM.
  • Experience with external suppliers.
  • Manage stakeholder expectations.
  • Work with stakeholders across regions/time zones.
  • Project Management knowledge.
  • OCM experience/qualification.
  • Technical writing skills.
  • Understanding of Agile and ADO.
  • Ability to work in a transformative organisation.

What we offer 

  • Work with a Tier 1 Mining Company
  • 6-month contract with the view to extend
  • Salary sacrificing
  • Employee Assistance Program (EAP)
  • Corporate discounts

About Brunel:

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.

Do you have questions?

If you have any questions or would like to discuss the details of this role, please contact m.salmond@brunel.net.

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Anything Else?

Shape your future

Are you ready for the next step in your career? Join Brunel’s powerful global network, where passionate, results-driven specialists come together with industry-leading clients. By connecting specialists to pioneering projects, we drive change in many industries, enabling growth and delivering great outcomes. Brunel helps you reach your full potential and empowers you to make an impact within a purpose-driven global company.

Explore your career opportunities!

Our Culture and Values

At Brunel, we are proud of our unique corporate culture, which is shaped and nurtured by the collective efforts of our employees. Our work environment is characterised by an authentic, communicative and inclusive approach to teamwork that fosters an atmosphere of collaboration and creativity. Our values are at the center of everything we do – for our clients, our colleagues and ourselves.

Learn more about our global network of specialists!

Our ESG Commitment

Since 1975, our mission has always been to connect specialists to exciting career opportunities, to support the development of these careers, and to offer fair and equal employment. This has enabled us to create a truly sustainable and durable business model. Having a passion for people and caring deeply for the environment is not only part of Brunel’s DNA but is also reflected in our culture and values. As a global company, we take our social responsibility very seriously.

Join us on our mission!

Do you have any questions about this vacancy ? 

MS

Madison Salmond

+61 7 3007 7611