Field service engineers are technical specialists and natural problem fixers who never sit still. They are frequently on the frontline with customers and responsible for designing, installing, maintaining, troubleshooting, and repairing an array of technical hardware and devices. They may also supervise field service technicians or field specialists in carrying out practical tasks, like installation and repair.
Since field service engineers, field service technicians and field specialists all help keep equipment, machinery and systems running for customers, they rarely work in the office and travel from customer-to-customer site. Therefore, being people-centric and providing great customer service is a must when working on premises.
Next to performing or monitoring a technician’s performance, a field service engineer is often responsible for executing more strategic work. This can entail developing strategies for system design, continued innovation and improvement, maintenance and related.
Field service engineers can work in a range of technical sectors, including telecommunications, information technology (IT), manufacturing, transportation, facility management, and industries where electronics and mechanics are essential to operations. A field service engineer who specializes in electronics is also known as an electric field engineer.
In facility management, field service engineers may be responsible for designing strategies for using data analytics to measure a building’s energy efficiency or placing sensors in equipment. In the telecommunications industry, field service engineers may need to install, or monitor the installation, of new equipment to increase internet speed in homes. In the manufacturing sector, a field service engineer may be tasked with training team members of technicians or specialists in how to repair certain technical components and equipment.
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Field Service Engineer (m/w/d)
Location: Paderborn
Branche: Automotive
Expertise: Production & Manufacturing
Experience: 2 years
Technische Beratung: Du berätst unsere Kunden bei der Inbetriebnahme von SetupWizzard Fahrwerksvermessungssystemen direkt vor Ort. Konstruktion: Du bist verantwortlich für die Konstruktion und Erstellung von Zeichnungen für Zubehörteile. Reklamationsmanagement: In enger Zusammenarbeit mit unseren Fachabteilungen bearbeitest du Reklamationen. Datenbankpflege: Du pflegst und erweiterst unsere interne Fahrzeugdatenbank. Betreuung von Revisionen: Du kümmerst dich um die Betreuung unserer SetupWizzard Revisionen. Optimierung von Produktinformationen: Du optimierst technische Produktinformationen, einschließlich Quick Guides. Feedbackaufbereitung: Du bereitest Kundenfeedback und Input von Rennstrecken für die Weiterentwicklung auf. Social Media Unterstützung: Du unterstützt bei der Pflege unserer Social-Media-Kanäle für den SetupWizzard.
Field Service Engineer (m/w/d) für Gas- und Brennersysteme
Location: Osnabrück
Branche: Communications Services
Expertise: HR & Recruiting
Experience: 2 years
Technische Unterstützung der Fachabteilung bei der Planung und Optimierung von Brenner- und Gasfeuerungsanlagen Abstimmung von Anforderungen und Spezifikationen mit relevanten Schnittstellen Überprüfung und Sicherstellung der Qualität gelieferter Gasfeuerungsanlagen Durchführung der Inbetriebnahme von Brenner- und Gasfeuerungssystemen in Zusammenarbeit mit Automatisierungstechnikern Wartung und Service bestehender Gasfeuerungsanlagen
Reverse Engineer / Service Engineer (w/m/d)
Location: Mannheim
Branche: Aerospace
Expertise: Planning & Testing
Experience: 1 years
Begutachtung von Schäden an Teilen und Baugruppen von Turbomaschinen Erstellung von Befundberichten und Mengengerüsten als Grundlage für Reparaturangebote Erstellung aller für Reparaturarbeiten in den Werkstätten erforderlichen Unterlagen, Stücklisten und Zeichnungen Sicherstellung der Arbeitssicherheitsanforderungen in der Befund- und Reparaturphase Technische Vertriebsunterstützung
IT-Service Engineer
Location: Wien
Branche: Renewable Energy
Expertise: Research & Development
Experience: 2 years
Als IT-Service Engineer unterstützen Sie die Kollegen beim reibungslosen Betrieb der IT-Systeme. Zuverlässig testen und die führen Sie Softwareupgrades durch und planen die technische Abwicklung von Änderungen und Erweiterungen an bestehenden Systemen. Selbstständig entwickeln Sie nachhaltige Lösungen im Bereich IT-Services. Ebenso betreuen Sie Netzwerkkomponenten, Telefonanlagen, Verteilerschränke und Switches.
Project Services Engineer
Location: Surat
Branche: Conventional Energy
Expertise: Production & Manufacturing
Experience: 4 years
Position: Project Servies Engineer.Contract: On Contract Role. The Project Services Engineer is responsible for ensuring effective planning, monitoring, and control of project performance across cost, schedule, and progress dimensions. This role provides critical support to project management by delivering accurate and timely data, analysis, and forecasts that enable informed decision-making and proactive risk mitigation. Project Schedule/CostDocumentation/ReportingSafety – Ensure no harm to people and no damage to property or the environment during project execution.Cost – Maintain Cost Performance Index = 1 or better; to be checked quarterlySchedule – Maintain Schedule Performance Index ≥ 85%; to be checked quarterlyQuality – Create and maintain Change Scope Register. Prepare procedure for managing field scope changes
Common field service engineer responsibilities
A field service engineer is responsible for performing a range of important engineering tasks. Responsibilities may include:
- Conducting research and communicating with customers to identify their needs, diagnose problems and explain technical issues;
- Designing and improving diverse technical components, instruments, products, or systems;
- Inspecting, monitoring, testing, detecting, preventing, and solving an array of electromechanical or other technical malfunctions, such as failing equipment sensors;
- Installing or maintaining technical equipment, systems, or machinery;
- Collaborating with and overseeing fellow field service technicians or field specialists, providing training when needed;
- Delivering field servicing results in line with agreed project timelines and budgets;
- Reporting on results to team and management;
- Ensuring the compliance of field service engineering outputs with relevant requirements, codes, and certifications, and in line with customer needs and demands;
- Always assuring the safety and security of team members;
Traveling to customer premises to execute tasks.
Qualifications for field service engineers
Field service engineers should have at least a Bachelor’s degree in Engineering, Technology, Computer Science, or a related technical field. In some countries, an engineering license may also be required.
Additional supporting skills and experience include:
- Experience as a field engineer, or in a similar technical role;
- Solid understanding of technical systems, with knowledge of electronics and mechanics;
- Excellent applied math and analytical skills;
- Proficiency in using diverse hardware and software systems;
- Strong communication and customer service skills to be able to work easily with customers, technicians, and other team members.
